The Student Satisfaction Survey consists of 80 items (Appendix
B). Items contained within the survey sought to determine
general student levels of satisfaction with campus services,
academic courses, faculty and staff, campus environment,
and programs (e.g., athletics, social events, etc.). The
OIR drew the sample of classes, as well as the student demographic
data, from official files found on the Colleague database.
Survey respondents were asked to provide a student identification
number or social security number in order to merge demographic
variables from the official database for more detailed analysis
of student responses. Procedures were carefully followed
to protect the confidentiality of information obtained from
and about students. Of the 3,315 respondents, 435 chose not
to provide an identifier. As a result only those surveys
(2,880) with identifiers were analyzed in order to complete
more detailed analysis of the data using demographic variables
from the official database.
The survey is comprised of three
components: part one consists of twenty-four Likert scale-type
items used to determine the
level of satisfaction with most services and programs offered
on campus, on a scale of “very satisfied” to “very
dissatisfied.” Once surveys were returned responses were
converted to a numeric format and assigned values (“very
satisfied” – 4, “somewhat satisfied” – 3, “somewhat
dissatisfied” – 2, and “very dissatisfied” – 1).
Average scores were then computed for each item. Part two consists
of forty-seven items that asked students to indicate if they “agree” or
disagree” with various statements pertaining to campus
life (e.g., courses, campus grounds, feeling safe and secure,
athletics, etc.). Responses were converted to a numeric format
and assigned numeric values (“agree” – 2, “disagree” – 1).
Average scores were then computed for each item. Part three
consists of two open-ended items, encouraging students to provide
comments and feedback regarding the various survey items. Data
were analyzed using the Statistical Package for the Social
Sciences (SPSS) with simple frequency distributions and crosstabs
by academic division, ethnicity, classification (undergraduate
and graduate), gender and residence (on-campus versus off-campus)
computed for each survey item.
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