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Institutional Profile : Student Satisfaction Survey - Fall, 2001 : Responses by Survey Item 1-27

 

Summary

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This ranking of survey items one through twenty seven shows that students appear to be quite satisfied with the services and programs offered at SVSU, especially the University Village and the Living Center, Student Health Services, and the Ryder Center. Survey respondents are less satisfied with the parking facilities, the First-Year Suites and Pine Grove Apartments, and the Doan Café.

 

Student Responses with Items 1-27 by Survey Item

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Student Responses by Survey Item
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
Have not used
Total
 
Satisfaction w/campus bookstore
 483 1,744 458 160 26 2,871
  16.82% 60.75% 15.95% 5.57% 0.91%
Satisfaction w/First Year Suites
 129 446 157 89 2,029 2,850
  4.53% 15.65% 5.51% 3.12% 71.19%  
Satisfaction w/Living Center
 253 250 36 9 2,292 2,840
  8.91% 8.80% 1.27% 0.32% 80.70%
Satisfaction w/Pine Grove Apartments
 66 150 65 35 2,522 2,838
  2.33% 5.29% 2.29% 1.23% 88.87%  
Satisfaction w/University Village
 292 154 29 12 2,336 2,823
  10.34% 5.46% 1.03% 0.43% 82.75%
Satisfaction w/classroom facilities
 890 1,698 223 18 28 2,857
  31.15% 59.43% 7.81% 0.63% 0.98%  
Satisfaction w/computer labs
 957 1,258 232 83 343 2,873
  33.31% 43.79% 8.08% 2.89% 11.94%
Satisfaction w/Doan Center Cafe
 432 1,341 491 196 420 2,880
  15.00% 46.56% 17.05% 6.81% 14.58%  
Satisfaction w/Math Resource Center
 267 336 113 43 2,102 2,861
  9.33% 11.74% 3.95% 1.50% 73.47%
Satisfaction w/parking facilities & services
 219 918 857 789 96 2,879
  7.61% 31.89% 29.77% 27.41% 3.33%  
Satisfaction w/Ryder Center
 804 1,032 117 29 889 2,871
  28.00% 35.95% 4.08% 1.01% 30.96%
Satisfaction w/Writing Center
 394 524 76 39 1,836 2,869
  13.73% 18.26% 2.65% 1.36% 63.99%  
Satisfaction w/Academic Advising
 533 1,082 445 180 632 2,872
  18.56% 37.67% 15.49% 6.27% 22.01%
Satisfaction w/Campus Life
 303 805 147 30 1,574 2,859
  10.60% 28.16% 5.14% 1.05% 55.05%  
Satisfaction w/Career Planning & Placement
 159 412 128 62 2,109 2,870
  5.54% 14.36% 4.46% 2.16% 73.48%
Satisfaction w/Disability Services
 76 96 12 7 2,672 2,863
  2.65% 3.35% 0.42% 0.24% 93.33%  
Satisfaction w/Evening Student Services
 177 431 97 29 2,129 2,863
  6.18% 15.05% 3.39% 1.01% 74.36%
Satisfaction w/Financial Aid services
 549 934 317 172 903 2,875
  19.10% 32.49% 11.03% 5.98% 31.41%  
Satisfaction w/International Programs
 92 137 32 14 2,591 2,866
  3.21% 4.78% 1.12% 0.49% 90.40%
Satisfaction w/Library programs & services
 703 1,309 154 24 676 2,866
  24.53% 45.67% 5.37% 0.84% 23.59%  
Satisfaction w/Minority Student Services
 80 125 25 12 2,616 2,858
  2.80% 4.37% 0.87% 0.42% 91.53%
Satisfaction w/Student Counseling Center
 137 305 69 30 2,319 2,860
  4.79% 10.66% 2.41% 1.05% 81.08%
Satisfaction w/Student Health Services
 329 380 42 13 2,101 2,865
  11.48% 13.26% 1.47% 0.45% 73.33%  
Satisfaction w/Recreation/Intramural programs
 230 427 59 16 2,134 2,866
  8.03% 14.90% 2.06% 0.56% 74.46%
Satisfaction w/Student Association
 155 413 72 20 2,200 2,860
  5.42% 14.44% 2.52% 0.70% 76.92%  
Satisfaction w/Student Organizations
 263 577 84 24 1,921 2,869
  9.17% 20.11% 2.93% 0.84% 66.96%
Satisfaction w/SVSU-sponsored social programs
 253 622 102 25 1,871 2,873
  8.81% 21.65% 3.55% 0.87% 65.12%  
 
(Note:  Items above stem from a scale of 4 "very satisfied" to 1 "very dissatisfied")

 

Student Responses with Items 1-27 by Academic Division

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Student Responses with Items 1-27 by Academic Division
 
 
All
Academic Division
 
Students
ABS
BUS
EDUC
NURS
SET
UN
Satisfaction w/University Village
3.49
3.36
3.63
3.51
3.49
3.48
3.55
Satisfaction w/Living Center
3.36
3.36
3.28
3.37
3.53
3.40
3.30
Satisfaction w/Student Health Services
3.34
3.33
3.31
3.43
3.45
3.21
3.20
Satisfaction w/Ryder Center
3.32
3.27
3.40
3.30
3.28
3.33
3.38
Satisfaction w/Disability Services
3.26
3.17
3.55
3.31
3.29
3.23
3.23
Satisfaction w/Writing Center
3.23
3.23
3.38
3.22
3.22
3.19
3.24
Satisfaction w/Library programs & services
3.23
3.24
3.32
3.23
3.23
3.23
3.16
Satisfaction w/classroom facilities
3.22
3.25
3.24
3.19
3.28
3.18
3.26
Satisfaction w/computer labs
3.22
3.21
3.28
3.26
3.36
3.01
3.31
Satisfaction w/Recreation/Intramural programs
3.19
3.16
3.21
3.22
3.27
3.14
3.18
Satisfaction w/Student Organizations
3.14
3.14
3.15
3.15
3.25
3.06
3.16
Satisfaction w/Minority Student Services
3.13
3.15
3.29
3.06
3.32
3.02
3.15
Satisfaction w/International Programs
3.12
3.26
3.06
2.97
3.07
3.11
3.16
Satisfaction w/SVSU-sponsored social programs
3.10
3.09
3.08
3.19
3.25
2.95
3.06
Satisfaction w/Math Resource Center
3.09
3.16
3.02
3.04
3.10
3.20
3.00
Satisfaction w/Campus Life
3.08
3.09
3.05
3.15
3.17
3.00
2.99
Satisfaction w/Student Association
3.07
3.02
3.04
3.13
3.19
2.97
3.09
Satisfaction w/Evening Student Services
3.03
3.04
3.25
2.99
3.11
2.98
3.05
Satisfaction w/Student Counseling Center
3.01
3.03
3.03
2.97
3.16
2.97
3.07
Satisfaction w/Financial Aid services
2.94
2.93
3.00
2.90
2.93
3.06
2.91
Satisfaction w/campus bookstore
2.90
2.87
2.92
2.88
2.90
2.81
3.05
Satisfaction w/Academic Advising
2.88
2.83
3.06
2.82
2.98
2.87
2.97
Satisfaction w/Career Planning & Placement
2.88
2.90
3.11
2.83
3.04
2.83
2.82
Satisfaction w/Doan Center Cafe
2.82
2.76
2.82
2.88
2.86
2.77
2.80
Satisfaction w/Pine Grove Apartments
2.78
2.72
2.70
2.77
2.83
2.75
2.96
Satisfaction w/First Year Suites
2.75
2.71
2.80
2.77
2.66
2.91
2.66
Satisfaction w/parking facilities & services
2.20
2.14
2.35
2.18
2.17
2.22
2.29

 

Student Responses to Items 1-27 by Classification

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Student Responses to Items 1-27 by Classification
All
students
Freshman
Soph.
Junior
Senior
Grad. 
Spec.
 
Satisfaction w/University Village
 3.49 3.58 3.52 3.41 3.31 2.86 .
Satisfaction w/Living Center
 3.36 3.39 3.42 3.33 3.25 3.00 .
Satisfaction w/Student Health Services
 3.34 3.31 3.29 3.30 3.44 3.33 .
Satisfaction w/Ryder Center
 3.32 3.43 3.31 3.24 3.19 3.14 3.00
Satisfaction w/Disability Services
 3.26 3.30 3.19 3.26 3.21 3.00 .
Satisfaction w/Writing Center
 3.23 3.21 3.33 3.20 3.23 3.09 .
Satisfaction w/Library programs & services
 3.23 3.22 3.22 3.26 3.25 3.06 3.00
Satisfaction w/classroom facilities
 3.22 3.26 3.28 3.24 3.11 3.14 3.00
Satisfaction w/computer labs
 3.22 3.37 3.22 3.14 3.07 3.12 3.00
Satisfaction w/Recreation/Intramural programs
 3.19 3.25 3.14 3.16 3.11 3.25 .
Satisfaction w/Student Organizations
 3.14 3.19 3.10 3.09 3.11 3.20 .
Satisfaction w/Minority Student Services
 3.13 3.12 3.10 3.12 3.18 3.17 .
Satisfaction w/International Programs
 3.12 3.15 2.92 3.26 3.15 3.10 .
Satisfaction w/SVSU-sponsored social programs
 3.10 3.12 3.12 3.10 3.02 3.31 .
Satisfaction w/Math Resource Center
 3.09 3.03 3.04 3.08 3.22 3.17 .
Satisfaction w/Campus Life
 3.08 3.05 3.10 3.13 3.12 2.65 .
Satisfaction w/Student Association
 3.07 3.14 3.05 3.00 3.00 3.00 .
Satisfaction w/Evening Student Services
 3.03 3.06 3.07 3.04 2.97 2.91 2.00
Satisfaction w/Student Counseling Center
 3.01 3.08 2.88 2.91 3.11 3.08 .
Satisfaction w/Financial Aid services
 2.94 2.99 2.90 2.90 2.95 2.89 3.00
Satisfaction w/campus bookstore
 2.90 3.08 2.85 2.80 2.73 2.74 1.00
Satisfaction w/Career Planning & Placement
 2.88 2.93 2.80 2.95 2.82 2.77 .
Satisfaction w/Academic Advising
 2.88 3.07 2.78 2.81 2.76 2.53 .
Satisfaction w/Doan Center Cafe
 2.82 2.87 2.73 2.82 2.79 2.79 2.00
Satisfaction w/Pine Grove Apartments
 2.78 2.97 2.58 2.64 2.68 2.92 .
Satisfaction w/First Year Suites
 2.75 2.83 2.66 2.60 2.68 2.71 .
Satisfaction w/parking facilities & services
 2.20 2.37 2.17 2.10 2.04 2.35 2.00
(Note:  Items above stem from a scale of 4 "very satisfied" to 1 "very dissatisfied")

 

Student Responses to Items 1-27 by Gender

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Student Responses to Items 1-27 by Gender
All
students
Male
Female
 
Satisfaction w/University Village
3.49
3.46
3.52
Satisfaction w/Ryder Center
3.32
3.38
3.27
Satisfaction w/Disability Services
3.26
3.26
3.26
Satisfaction w/Living Center
3.36
3.26
3.45
Satisfaction w/Student Health Services
3.34
3.17
3.44
Satisfaction w/classroom facilities
3.22
3.17
3.26
Satisfaction w/Writing Center
3.23
3.17
3.28
Satisfaction w/Library programs & services
3.23
3.16
3.27
Satisfaction w/Recreation/Intramural programs
3.19
3.16
3.23
Satisfaction w/computer labs
3.22
3.15
3.27
Satisfaction w/International Programs
3.12
3.07
3.16
Satisfaction w/Math Resource Center
3.09
3.04
3.13
Satisfaction w/Student Organizations
3.14
3.01
3.23
Satisfaction w/Minority Student Services
3.13
3.01
3.23
Satisfaction w/Evening Student Services
3.03
2.99
3.06
Satisfaction w/Campus Life
3.08
2.96
3.16
Satisfaction w/Student Counseling Center
3.01
2.95
3.06
Satisfaction w/SVSU-sponsored social programs
3.10
2.95
3.20
Satisfaction w/Student Association
3.07
2.94
3.18
Satisfaction w/Financial Aid services
2.94
2.93
2.95
Satisfaction w/campus bookstore
2.90
2.83
2.94
Satisfaction w/Academic Advising
2.88
2.82
2.91
Satisfaction w/Pine Grove Apartments
2.78
2.78
2.78
Satisfaction w/Career Planning & Placement
2.88
2.77
2.97
Satisfaction w/Doan Center Cafe
2.82
2.71
2.88
Satisfaction w/First Year Suites
2.75
2.70
2.79
Satisfaction w/parking facilities & services
2.20
2.19
2.21
(Note:  Items above stem from a scale of 1 to 4 with 4 being "very satisfied")

 

Student Responses with Items 1-27 by Ethnicity

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Student Responses with Items 1-27 by Ethnicity
All
Native
 
African-
 
Interna-
 
Multi-
students
American
Asian
American
Hispanic
White
tional
Canadian
racial
 
Satisfaction w/University Village
3.49
3.00
3.00
3.61
3.50
3.53
2.68
3.83
3.63
Satisfaction w/Living Center
3.36
3.00
3.40
3.16
3.29
3.43
2.83
3.33
3.29
Satisfaction w/Student Health Services
3.34
3.40
3.17
3.33
3.55
3.36
3.04
3.29
3.31
Satisfaction w/Ryder Center
3.32
3.44
3.20
3.42
3.26
3.31
3.19
3.20
3.29
Satisfaction w/Disability Services
3.26
0.00
0.00
3.27
3.00
3.31
2.87
3.00
3.00
Satisfaction w/Writing Center
3.23
3.00
3.13
3.45
3.12
3.21
3.24
3.20
3.21
Satisfaction w/Library programs & services
3.23
3.30
3.06
3.38
3.28
3.23
3.00
3.25
3.30
Satisfaction w/classroom facilities
3.23
3.00
3.26
3.35
3.30
3.21
3.15
3.17
3.29
Satisfaction w/computer labs
3.22
2.91
3.11
3.41
3.23
3.22
3.03
2.87
3.29
Satisfaction w/Recreation/Intramural programs
3.19
3.25
3.00
3.25
2.67
3.21
2.85
3.44
3.20
Satisfaction w/Student Organizations
3.14
3.00
3.25
3.10
3.31
3.17
2.73
3.00
3.00
Satisfaction w/Minority Student Services
3.13
3.00
3.50
3.34
3.32
3.01
2.65
2.33
3.40
Satisfaction w/International Programs
3.12
2.00
3.50
3.18
3.75
3.11
3.04
3.18
3.25
Satisfaction w/SVSU-sponsored social programs
3.10
3.40
3.00
2.87
3.13
3.13
2.73
3.10
3.08
Satisfaction w/Math Resource Center
3.09
3.67
3.40
3.17
3.07
3.07
3.11
3.00
3.33
Satisfaction w/Campus Life
3.08
3.00
2.70
3.05
3.28
3.10
2.65
3.00
2.96
Satisfaction w/Student Association
3.07
3.00
2.17
2.93
3.10
3.10
2.83
2.70
3.25
Satisfaction w/Evening Student Services
3.03
3.20
3.00
3.19
3.13
3.02
2.89
2.86
3.12
Satisfaction w/Student Counseling Center
3.01
3.50
2.60
3.12
3.18
3.00
2.80
3.00
3.09
Satisfaction w/Financial Aid services
2.94
3.56
2.92
3.04
3.10
2.93
2.59
3.11
2.98
Satisfaction w/campus bookstore
2.90
3.17
2.75
3.16
3.00
2.89
2.54
2.89
2.86
Satisfaction w/Academic Advising
2.88
3.00
2.93
3.38
3.16
2.85
2.61
3.00
2.88
Satisfaction w/Career Planning & Placement
2.88
3.00
2.00
3.02
3.20
2.86
2.78
3.17
3.06
Satisfaction w/Doan Center Cafe
2.82
3.00
2.82
2.91
2.86
2.83
2.18
2.50
2.98
Satisfaction w/Pine Grove Apartments
2.78
1.00
4.00
2.93
2.80
2.91
2.32
2.14
2.83
Satisfaction w/First Year Suites
2.75
2.00
2.60
2.37
3.14
2.80
2.14
2.71
2.87
Satisfaction w/parking facilities & services
2.20
1.45
2.00
2.11
2.20
2.21
2.24
2.53
1.94
 
(Note:  Items above stem from a scale of 4 "very satisfied" to 1 "very dissatisfied")

 

Student Responses with Items 1-27 by Residence

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Student Responses with Items 1-27 by Residence
All
Off-
On-
students
campus
campus
 
Satisfaction w/University Village
3.49
3.39
3.53
Satisfaction w/Student Health Services
3.34
3.33
3.36
Satisfaction w/Ryder Center
3.32
3.30
3.36
Satisfaction w/Living Center
3.36
3.27
3.41
Satisfaction w/Writing Center
3.23
3.24
3.22
Satisfaction w/Library programs & services
3.23
3.23
3.22
Satisfaction w/classroom facilities
3.22
3.21
3.25
Satisfaction w/Disability Services
3.26
3.21
3.33
Satisfaction w/computer labs
3.22
3.18
3.33
Satisfaction w/Minority Student Services
3.13
3.16
3.08
Satisfaction w/Recreation/Intramural programs
3.19
3.15
3.23
Satisfaction w/International Programs
3.12
3.13
3.09
Satisfaction w/Math Resource Center
3.09
3.12
3.03
Satisfaction w/Student Organizations
3.14
3.10
3.18
Satisfaction w/SVSU-sponsored social programs
3.10
3.09
3.11
Satisfaction w/Student Association
3.07
3.06
3.07
Satisfaction w/Campus Life
3.07
3.05
3.11
Satisfaction w/Evening Student Services
3.03
3.02
3.07
Satisfaction w/Financial Aid services
2.94
3.00
2.80
Satisfaction w/Student Counseling Center
3.01
2.99
3.08
Satisfaction w/campus bookstore
2.90
2.87
2.96
Satisfaction w/Doan Center Cafe
2.82
2.86
2.73
Satisfaction w/Career Planning & Placement
2.88
2.85
2.95
Satisfaction w/Academic Advising
2.88
2.84
2.98
Satisfaction w/Pine Grove Apartments
2.78
2.82
2.76
Satisfaction w/First Year Suites
2.75
2.53
2.85
Satisfaction w/parking facilities & services
2.20
2.17
2.32
(Note:  Items above stem from a scale of 1 to 4 with 4 being "very satisfied")

 

Student Responses with Items 1-27 Transfers vs. Non-transfers

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Student Responses with Items 1-27 Transfers vs. Non-transfers
All
Non-
students
Transfers
Transfers
 
Satisfaction w/University Village
3.49
3.33
3.53
Satisfaction w/Living Center
3.36
3.28
3.38
Satisfaction w/Student Health Services
3.34
3.40
3.32
Satisfaction w/Ryder Center
3.32
3.25
3.34
Satisfaction w/Disability Services
3.26
3.29
3.25
Satisfaction w/Writing Center
3.23
3.27
3.22
Satisfaction w/Library programs & services
3.23
3.26
3.22
Satisfaction w/classroom facilities
3.22
3.23
3.22
Satisfaction w/computer labs
3.22
3.17
3.24
Satisfaction w/Recreation/Intramural programs
3.19
3.04
3.23
Satisfaction w/Student Organizations
3.14
3.13
3.14
Satisfaction w/Minority Student Services
3.13
3.30
3.07
Satisfaction w/International Programs
3.12
3.09
3.12
Satisfaction w/SVSU-sponsored social programs
3.10
3.08
3.10
Satisfaction w/Math Resource Center
3.09
3.10
3.09
Satisfaction w/Campus Life
3.07
3.08
3.07
Satisfaction w/Student Association
3.07
3.06
3.07
Satisfaction w/Evening Student Services
3.03
2.92
3.07
Satisfaction w/Student Counseling Center
3.01
3.02
3.01
Satisfaction w/Financial Aid services
2.94
2.97
2.93
Satisfaction w/campus bookstore
2.90
2.89
2.90
Satisfaction w/Academic Advising
2.88
2.86
2.89
Satisfaction w/Career Planning & Placement
2.88
2.91
2.87
Satisfaction w/Doan Center Cafe
2.82
2.93
2.77
Satisfaction w/Pine Grove Apartments
2.78
2.68
2.80
Satisfaction w/First Year Suites
2.75
2.61
2.76
Satisfaction w/parking facilities & services
2.20
2.24
2.19
(Note:  Items above stem from a scale of 1 to 4 with 4 being "very satisfied")

 

Ranking of Student Responses with Items 1-27, Averaged

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Student Satisfaction with Items 1-27
 
Average
   
Satisfaction w/University Village
3.49
Satisfaction w/Living Center
3.36
Satisfaction w/Student Health Services
3.34
Satisfaction w/Ryder Center
3.32
Satisfaction w/Disability Services
3.26
Satisfaction w/Writing Center
3.23
Satisfaction w/Library programs & services
3.23
Satisfaction w/classroom facilities
3.23
Satisfaction w/computer labs
3.22
Satisfaction w/Recreation/Intramural programs
3.19
Satisfaction w/Student Organizations
3.14
Satisfaction w/Minority Student Services
3.13
Satisfaction w/International Programs
3.12
Satisfaction w/SVSU-sponsored social programs
3.10
Satisfaction w/Math Resource Center
3.09
Satisfaction w/Campus Life
3.07
Satisfaction w/Student Association
3.07
Satisfaction w/Evening Student Services
3.03
Satisfaction w/Student Counseling Center
3.01
Satisfaction w/Financial Aid services
2.94
Satisfaction w/campus bookstore
2.90
Satisfaction w/Academic Advising
2.88
Satisfaction w/Career Planning & Placement
2.88
Satisfaction w/Doan Center Cafe
2.82
Satisfaction w/Pine Grove Apartments
2.78
Satisfaction w/First Year Suites
2.75
Satisfaction w/parking facilities & services
2.20
   
(Note:  Items above stem from a scale of 4 "very satisfied" to 1 "very dissatisfied")

 
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